Telegram Messenger: What Users Actually Complain About
Overview
Users face significant issues with account access, privacy concerns, and app performance. The lack of essential features and poor customer support further frustrate users, while unwanted AI features and subscription problems add to their dissatisfaction.
Top complaints
1. Account Access Issues
cluster 1/6Users experience problems with account security, login, and bans that prevent them from accessing their accounts.
“I got hacked the hacker had the upper hand without every using SMS or email to get into the account”
“The app is great except it logs me out like 90% of the time”
“Suddenly I got banned. Without reason. I'm 100% sure I didn't violated any policy”
2. Customer Support Failures
cluster 2/6Users report unresponsive customer support with no resolution to their issues.
“I have tried contacting the developers from inside this app, and only have gotten radio silence!”
3. Privacy and Security Concerns
cluster 3/6Users have concerns about privacy settings, data handling, and potential scams.
“I didn't like the fact that as soon as i joined the whole "telegram world" so to speak gets an alert that I joined.”
“telegram syncs my contacts even though I distinctly select for it not to”
“I was a victim of potential employment scam/fraud”
4. App Performance and Stability Issues
cluster 4/6Users encounter bugs and performance problems that affect their experience.
“the badge notifications count won't go away I open the app then close it it claims I have 1 notification”
“the auto save feature for all media (images specifically) isn't working”
5. Accessibility and UI Problems
cluster 5/6The app has accessibility issues and lacks essential features for some users.
“The share sheet is notorious for being completely unusable for voiceover users”
“In this day and age video calling is a must with every app such as Telegram”
6. Content and Feature Issues
cluster 6/6Users are frustrated with unwanted features and problems with premium subscriptions.
“They added an AI editor that can NOT be turned off, at all, in any way”
“I paid for premium, and my app has not reflected that and I am about to have paid for a whole month for no reason”
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