DoorDash: Food, Grocery, More: What Users Actually Complain About
Overview
DoorDash customers face significant issues across delivery reliability, refund processes, customer service quality, pricing transparency, app functionality, payment systems, and order accuracy. These problems collectively create a frustrating user experience that undermines trust in the platform.
Top complaints
1. Delivery Problems
cluster 1/7Customers experience significant issues with delivery accuracy, timing, and driver performance.
“delayed one hour and the driver doesn't respond and is heading the wrong way”
“dasher picked my food up drove miles away from pickup drove pass my location”
“drivers never pay attention to my notes and have to walk far because the app doesnt take them to where we put the marker”
2. Refund and Compensation Issues
cluster 2/7Customers face difficulties obtaining refunds when orders are incorrect or services fail.
“they cancel your order but still charge you money”
“Literally didnt give me part of my order. athe picture shows it wasn't there”
“they stole money from 127 dollars and won't give it back I'm going to sue doordash”
3. Poor Customer Service
cluster 3/7Customer support fails to resolve issues and provide adequate assistance.
“Customer service is not helpful at all”
“support is trash. multiple times I didn't receive my full order and they denied any compensation”
“got stuck in a ridiculous loop trying to use the chatbot, gave up, called an automated system”
4. High Pricing and Fees
cluster 4/7Customers are frustrated with inconsistent pricing, hidden fees, and excessive charges.
“prices inconsistent can be as much $10 - $30 difference when you order”
“Service charge is too high”
“the taxes they put on these orders are usually upwards of $10 after all is said and done”
5. App Technical Issues
cluster 5/7The application suffers from usability problems, confusing interfaces, and technical malfunctions.
“Very confusing app. it seems designed to make it difficult to understand exactly how much you're about to spend”
“app is next to impossible to use”
“When attempting to redeem a code for 6-months free DashPass for new users, the UI was confusing”
6. Payment and Account Management Problems
cluster 6/7Customers encounter issues with payment processing, account access, and subscription management.
“charged my card $96 out of the blue. Reported it as unauthorized”
“Can't add any new cards. I've tried adding two different cards and have uninstalled and reinstalled”
“app sucks won't let me in my account”
7. Missing and Incorrect Orders
cluster 7/7Customers frequently receive incomplete or wrong items in their orders.
“Literally didnt give me part of my order. athe picture shows it wasn't there”
“only of part of my order of 73.81 this evening! I need to stop payment!”
“Can't tell what the food looks like because so many of the pics are AI”
More Food & Delivery pain reports
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