Instacart: Groceries & Food: What Users Actually Complain About

Customers receive wrong items, missing products, or poor quality produce.

“I received the wrong order entirely! The shopper stated one of my items was out of stock and asked me if I wanted a repl”

“I've had to report spoiled or rotten vegetables that you can clearly see through a package. One of the sides of the cucu”

“shopper continually not getting replacements for items in my cart just refunding me for them”

Orders are delivered to wrong addresses, arrive late, or have unreliable timing.

“delivered to wrong address! She didn't call to verify she was at the right place”

“My order was delivered to the incorrect apartment. I waited at my house for the delivery to arrive between 10am to 11am ”

“I was supposed to get delivery early afternoon and at night it was still not there”

Customers face excessive markups, hidden fees, and unauthorized charges.

“Every single item was more expensive on instacart, sometimes TWICE as much! They mark up EVERYTHING and have hidden fees”

“I saw my receipt... Instacart charged me $52 and change for just the groceries”

“they constantly take basic features away that are pushed to bait you into using the app”

Customers experience slow response times and difficulty contacting support.

“Getting in touch with Instacart care takes forever because there is no call option”

“I contacted Instacart through chat. I did not receive fast responses from the chat person, sat on my phone waiting off a”

The app experiences glitches, lag, and prevents users from adding items.

“There's some kind of glitch with the app because 8/10 times it will not let me add anything; I've only successfully been”

“the app doesn't give me notifications right away. It often lags for 8 minutes or more”

Customers face issues with password resets, account verification, and subscription management.

“I've tried multiple attempts to reset my password, all have failed. I can't perform the account verification with a cred”

“they took $108 out my account after I had canceled my account two weeks ago”

Inconsistent shopper performance with some being inefficient or dishonest.

“Some are patient and efficient while some are sneaky and bad”

Excessive packaging waste frustrates environmentally conscious customers.

“I'm most upset about is the massive plastic wrapping that most shoppers do. I try to reduce my plastic footprint.”