Google Docs Offline: What Users Actually Complain About

Users are frustrated that basic copy-paste functionality requires installing an extension.

“Why do I need an extension just to copy and paste? Are you kidding me?”

“Why do I need this just to use copy & paste???”

“forced to download by google”

Users experience issues with offline functionality not working despite settings.

“offline isn't working despite all settings toggling it on”

“This was forced on me against my will”

“Google docs used to already have this enabled for one account, but now it won't work for any”

The extension causes bugs, doesn't work properly, or fails to deliver promised features.

“Dreadful, causes all sorts of bugs for no good reason”

“Installed and it does not even work.”

“Doesn't work”

Users worry about data collection and tracking through the extension.

“You just want to track what I copy paste.”

“The fact I had to download this stupid extension for Opera makes me give this a 1 star.”

Users are annoyed by constant banner notifications to install the extension.

“Tired of persistent, petulant banners telling me to install this extension”

Users are upset about being charged for what should be a basic feature.

“Are you seriously charging me $5 for this extension??”

Users experience data loss and work-related issues due to offline functionality problems.

“I am done losing work because files do not save online once internet is restored.”

Users feel the extension doesn't deliver on its advertised functionality.

“it has nothing to do with editing google docs offline which is very misleading”