Grammarly: AI Writing Assistant and Grammar Checker App: What Users Actually Complain About
Overview
Users are primarily frustrated with aggressive upselling tactics, performance issues, and declining AI quality. Integration problems and intrusive UI elements further degrade the experience, while billing and account issues add to user dissatisfaction.
Top complaints
1. Aggressive Upselling
cluster 1/6Excessive premium upgrade prompts and persistent pop-ups disrupting user experience.
“Overly aggressive "Write without limits" prompt to pay for premium is disrupting the usage.”
“I get pop-ups for the upgraded version every two minutes... It is driving me crazy”
2. Performance and Stability Issues
cluster 2/6Extension freezing, crashing, becoming unresponsive, and consuming excessive system resources.
“The extension keeps freezing, becoming unresponsive, or displaying a completely blank screen.”
“Recently, it has become unstable, especially on Upwork, where I use it most frequently.”
“High RAM & CPU usage. Commonly breaking other extension features.”
3. AI Quality Decline
cluster 3/6Poor quality corrections and intrusive AI features that degrade the writing experience.
“After its pivot into a heavy use of AI, its quality has fallen off a cliff”
“Grammarly has started to use AI and it's annoying because it used to be good and now I have to deal with clearly AI trig”
“It constantly stops your writing process, bringing up colors and flashing items”
4. Integration and Compatibility Problems
cluster 4/6Issues with Google Docs integration, browser compatibility, and extension conflicts.
“Completely breaks Google Docs (can't click on anything or type)”
“Does not work on my new Chromebook”
“High RAM & CPU usage. Commonly breaking other extension features.”
5. Intrusive UI Elements
cluster 5/6Unwanted interface elements blocking content and persistent unwanted features.
“The Grammarly icon sat on top of buttons I needed to click”
“the Grammarly icon in text field always gets in the way of writing and it's impossible to move it on the side.”
“It adds a new sidepanel (called Superhuman Go), and keep adding it after I manually remove it”
6. Billing and Account Issues
cluster 6/6Subscription problems, difficulty uninstalling, and login failures.
“I subscribed for one month, but they charged me for the full year”
“As paid member cannot login and use services even for free members”
“Can't uninstall. Constantly asking to upgrade. Even after un-install I keep getting the requests.”
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