HBO Max: Stream TV & Movies: What Users Actually Complain About
Overview
Users are primarily frustrated with excessive advertising, app stability issues, and payment problems. The service also suffers from content availability issues and a poor user interface that affects navigation and overall experience.
Top complaints
1. Excessive Advertising
cluster 1/5Users are frustrated with the high number of ads shown, especially during subscription periods.
“when I am paying a monthly fee I was not expecting to get 6-7 adds during 1 single movie”
“constantly freezes up during ads.. Way too many GD ads every 5 mins”
“6 ads en un capítulo de 20 min?”
2. App Stability and Technical Issues
cluster 2/5The application frequently crashes, freezes, and has various technical problems affecting user experience.
“the frame rate constantly drops between streams and it's incredibly disappointing”
“constantly freezes up during ads.. Way too many GD ads every 5 mins”
“the voices do not line up on my Google tv. All my other apps work perfectly”
3. Pricing and Payment Problems
cluster 3/5Users encounter issues with payment processing, account management, and feel the service is overpriced.
“they have continued try and charge me. What was odd? when I tried to switch to a different card”
“it's a trash service overpriced and too many ads”
“my account failed very difficult all times my Google play”
4. Content and Streaming Quality Issues
cluster 4/5Problems with content availability, missing episodes, and streaming quality affect the viewing experience.
“Adventure Time izledim baştan sona; Ölüm, Lich, Ice King ve bazı random bölümler dâhi eksik”
“If you travel for work cancel your HBO and get something else they won't let you watch it on tv”
“utterly terrible live sports experience”
5. User Interface and Experience Problems
cluster 5/5Navigation difficulties, outdated UI, and poor user experience make the app hard to use.
“I have 2 homes. I'm not signing up at each house. And then I get a notification saying that I've switched my home accoun”
“You can literally be watching a movie or series back out of it then good luck finding it without using the search bar”
“The worst login experience I've ever had in any app I've ever used”
More Streaming pain reports
Turn this into a competitive edge
This page is rendered from the App Pain API — the same clusters, evidence quotes, and severity scores are available as JSON (or via MCP for AI agents) for any app on both stores.
Read the API docs Get a free API key — 20 analyses to startBuilt from public app-store reviews · not affiliated with Apple or Google · clusters are LLM-generated from real user quotes.