Netflix: What Users Actually Complain About

Users are frustrated with Netflix removing content and making changes to their library without proper notice.

“they keep taking off all the good things like stuff from like 2000s 11s and stuff like that”

“They will take your money, not give it back won't take accountability for their others and then blame me for it.”

“I am already tired and sick of this game that Netflix plays. I do not know how many tv shows I have watched that have be”

Customers are unhappy with frequent price hikes and feel they're not getting good value for their subscription.

“they have increased the price year after year and I keep on paying it”

“Netflix has obviously had issues competing with other streaming options, BUT my main issue is how horrid they have made”

Users are upset about new policies restricting account sharing, particularly affecting households and family members.

“the password rule starting has had quite a few people hating Netflix”

“I'm in college and sharing an account with my brother who's in the Air Force. He's the main account holder and at first ”

“I travel for work and am away from home very often and sometimes for long periods”

The Netflix app is experiencing usability problems, interface changes, and instability affecting user experience.

“The latest Netflix app update has changed some standard features. When you click back or forward on your Apple TV remote”

“the new update makes it so I can't see more than three movie/show titles at a time on my tv”

“The app has been freezing and crashing accords all devices, iPhone, PS5, Nvidia Shield TV for about a year.”

Users report declining content quality, excessive reality TV, inappropriate content, and missing features.

“The content has taken a real dive in quality. Fewer quality movies, too much reality tv trash, and too much low quality ”

“they keep focusing on the quantity rather than the quality of their original movies”

“Can you guys stop filling your originals with so much profanity and nudity”

Users experience technical problems with playback and are dissatisfied with customer service quality.

“all the movies I have started watching and want to continue just restart from the beginning”

“Please staff your call centers with workers who actually have adequate customer service skills. I just had to call Netfl”