Amazon Kindle: Reading App: What Users Actually Complain About
Overview
The most significant pain points revolve around app performance issues, crashes, and freezing, which severely impact user experience. Users also face substantial problems with audio and reading functionality, as well as update and sync issues that disrupt their ability to access and enjoy content.
Top complaints
1. App Performance Issues
cluster 1/7Users experience significant performance problems including app crashes, freezing, and loading issues.
“The new windows version has frozen twice in one sitting on my first day of using it.”
“I haven't been able to load the app since it had me pay for 3 months.”
“unable to view any of my kndle conten6o. this device”
2. Audio and Reading Problems
cluster 2/7Users face issues with audio books, content readability, and book access.
“unable to open the books, even after purchasing it”
“I cannot see the pages of the book I purchased from amazon.”
“unable to view any of my kndle conten6o. this device”
3. Update and Sync Issues
cluster 3/7Problems with syncing between devices and negative changes after updates.
“Syncing between Android devices is broken. 75% of the time the app simply doesn't acknowledge progress”
“WHY DID YALL CHANGE HOW NOTES AND HIGHLIGHTS WORK. terrible update.”
“The latest update removes your option to view downloaded vs all.”
4. App Crashes and Freezing
cluster 4/7The application frequently crashes or freezes, disrupting the user experience.
“The new windows version has frozen twice in one sitting on my first day of using it.”
“keeps freezing on Android. Have to reinstall it to fix”
5. UI/UX and Navigation Problems
cluster 5/7Users report issues with the user interface, navigation, and functionality changes.
“WHY DID YALL CHANGE HOW NOTES AND HIGHLIGHTS WORK. terrible update.”
“The latest update removes your option to view downloaded vs all.”
“Highlight function limited with latest update. When trying to highlight one word forces you into highlighting the whole”
6. Account and Payment Issues
cluster 6/7Users encounter problems with purchasing books, managing accounts, and payment processing.
“can't purchase any books!”
“I haven't been able to load the app since it had me pay for 3 months.”
“love the books, but there needs to be a confirmation process before purchasing.”
7. Privacy and Security Concerns
cluster 7/7Users have expressed concerns about data privacy and app security.
“I want my info private”
“Developers from other countries shouldn't be able to see what's on my tablet”
More Reading pain reports
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This page is rendered from the App Pain API — the same clusters, evidence quotes, and severity scores are available as JSON (or via MCP for AI agents) for any app on both stores.
Read the API docs Get a free API key — 20 analyses to startBuilt from public app-store reviews · not affiliated with Apple or Google · clusters are LLM-generated from real user quotes.