Acorns: Save & Invest Money: What Users Actually Complain About

Users experience frozen accounts, lockouts, and verification difficulties preventing them from accessing their funds.

“account was frozen until he could prove his existence”

“never could verify my deposits and shortly passed the day the app said”

“my account has now been locked for the fourth time in one week”

Users struggle to link bank accounts and manage their financial connections within the app.

“they are not able to attach to my bank account”

“unlinked my checking account only to find that, whenever I tried to deposit money”

“not having the option to access a digital card .. to not have the ability to access my funds when that happens”

Users report unhelpful, unresponsive customer service that fails to resolve their issues.

“customer support has gotten consistently worse over the years”

“customer service is a joke they will literally do you wrong”

“customer service is super unhelpful and no one cares to solve problems”

Users face problems with unauthorized charges, overdraft fees, and difficulties withdrawing their funds.

“it takes 3 to 6 days to give you your money back”

“trying to transfer my money back into my linked account. I have been waiting for two weeks”

“they continued to take money out even after I paused every transaction”

Users experience issues with the roundup functionality and investment performance concerns.

“I have not seen any round-up activity in over six weeks”

“this new interface is TERRIBLE I can't figure out how to use it”

“my account continually got reduced. Now I'm not stupid”

Users face problems with referral bonuses not being credited and unexpected subscription charges.

“referred SIX people for the July promotion of 5 referrals for $500”

“they've been taking money from my account 5 times in a month”

“they always short you on the number of accounts you referred”