CapCut: Photo & Video Editor: What Users Actually Complain About

Users are frustrated with the restrictive paywall that locks most features behind a premium subscription and find the pricing unreasonable.

“95% of the app is pro like you have to pay for pro to use the majority of the app”

“The majority of useful effects, filters, and tools are locked behind a paid subscription.”

“can't submit a video to export unless you either remove or buy premium”

The application frequently crashes, contains numerous bugs, and has storage issues that disrupt user workflow.

“the app constantly glitches and crashes. I have had legitimately over a hundred times”

“The app is riddled with glitches that go unfixed for months.”

“decrease the storage space so working on projects and saving them is troublesome”

Users experience problems with audio playback, media export functionality, and AI features not working as expected.

“the sound clips out of my videos like it will play a little sliver of the sound then mute”

“I uploaded a video and photo and asked it to do a faceswap. After working on it, i got saw a message saying the video is”

Users are worried about unauthorized data collection, potential audio theft, and exposure to inappropriate content.

“I come across this one video, and it said a cool edit was behind a sticker and it was pornography”

“CapCut tracks absolutely everything! When I tried to use it, it won't let me do”

“CapCut has engaged in unauthorized audio theft from my mobile device.”

The application's interface is difficult to navigate, and users experience false internet connectivity warnings.

“extremely difficult to navigate, not easy to find anything or pages”

“it says, 'there is no internet!' So I check my internet only to see everything else works”