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Lightroom Photo Editor & Video: What Users Actually Complain About

Adobe Inc. · Photo & Video · iOS · App Store 4.8★ · 338,995 ratings

120 reviews analyzed 49 negative (≤3★) 8 pain clusters updated Nov 1, 2026

Overview

The Lightroom mobile app suffers from critical stability issues, performance problems, and sync failures that significantly impact user workflow. Users also express frustration with subscription management, missing features, and UI changes, while account access problems represent a severe barrier to usage.

Top complaints

1. App Instability and Crashes

cluster 1/8
18% of complaints●●●●● sev 5/58 reviews

The application frequently crashes unexpectedly, leading to potential data loss and user frustration.

“the app crashed all of a sudden. When I got back into the app I found all of my albums and pictures that I spent hours”

2. Performance and Workflow Issues

cluster 2/8
22% of complaints●●●●○ sev 4/510 reviews

The app runs slowly and inefficiently, impacting productivity and user experience.

“Lightroom still runs poorly. It always operates slowly, even though I don't store any files on my computer”
“It will take anywhere from 5minites to an hour to j”

3. Sync and Data Issues

cluster 3/8
24% of complaints●●●●○ sev 4/511 reviews

Problems with syncing data across devices and losing presets disrupt workflow and cause data concerns.

“changes on one device don't always immediately sync to my other devices. Even pausing then resuming sync doesn't always ”
“presets I've downloaded (some of which I have had for years), they are wiped clear and the only thing available is the s”

4. Subscription Problems

cluster 4/8
9% of complaints●●●○○ sev 3/54 reviews

Issues with subscription management and unexpected upgrade prompts create user dissatisfaction.

“Adobe prompted me to upgrade to a subscription, which I did, because I love this app and wanted to use all features”

5. UI/UX Problems

cluster 5/8
9% of complaints●●●○○ sev 3/54 reviews

Unwanted interface changes and removal of key features frustrate users and disrupt their workflow.

“The ability to share the photo directly from the photo into Lightroom is gone. Why would you remove that feature?”

6. Missing and Limited Features

cluster 6/8
7% of complaints●●●○○ sev 3/53 reviews

Lack of essential features compared to desktop version limits functionality and user experience.

“no feature to merge images into a panorama like the desktop version”

7. Account Access Issues

cluster 7/8
4% of complaints●●●●● sev 5/52 reviews

Problems with logging into accounts due to authentication barriers prevent users from accessing their content.

“I tried to log into my app and there is no possible way. Because of 2FA. I have no access to the phone number I used to ”

8. Device Resource Management

cluster 8/8
7% of complaints●●●○○ sev 3/53 reviews

The app causes excessive battery drain and device heating, affecting device performance and user experience.

“dims the screen, even when the brightness is maxed out and it makes my device hot and drains the battery”

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