Monarch: Budget & Track Money: What Users Actually Complain About

Frequent disconnections and synchronization problems causing data reliability issues.

“accounts will disconnect without informing me and showing that it's reporting balances and transactions when it's really”

“when the accounts re-sync, it duplicates transactions for the entire history which obviously throws off all your budgets”

“your balances can't be trusted - many say they were updated minutes ago but can be thousands of dollars off of accurate”

Slow and ineffective customer service failing to resolve issues in a timely manner.

“Seven email exchanges and four days later my issue is still unresolved. It takes at least a full day or more to get a re”

Lack of essential functionality for comprehensive financial tracking.

“The app lacks the functionality to include properties as assets, a significant omission for users aiming to track their”

“budgeting and debt paydown functions are all nonfunctional because Monarch does not currently support inputting future c”

Slow app performance and notification problems affecting user experience.

“this app is so slow now. Opening different menus, reports, changing categories, etc. happens so slowly with no feedback”

“the notification number won't go away! And every day it's some new notification so it just keeps growing”

Inability to properly track and categorize investment transactions.

“The app can't distinguish transactions between interest or dividends paid and reinvested. I have to fix it every month”

Dissatisfaction with pricing structure and perceived value of the product.

“They have decided to gatekeep new features to Monarch behind a new $299/year tier, 3x the price of the now 'core' produc”