Peloton - Fitness & Workouts: What Users Actually Complain About

Users experience frequent connectivity issues between the app and various devices including bikes, treadmills, and wearables.

“app does not continuously transmit heart rate data to the bike during a workout. stops transmitting when I put my hand b”

“why does the watch app demand sensor data all the time in order to work? I only use it when the app is open”

“App on the watch doesn't work. won't stay connected to my tread for my hart rate.”

The application frequently crashes, buffers, and experiences performance problems that disrupt user experience.

“buffers like crazy whenever it's backgrounded (like when you want to run and listen but not watch)”

“crashes in backgroud when doing "just lift/walk/run" etc. If my phone goes off of the Peloton screen”

“constantly crashes and barely opens I have had to uninstall this and reinstall it so many times now”

Users report problems with heart rate tracking functionality across devices and platforms.

“App on the watch doesn't work. won't stay connected to my tread for my hart rate.”

“The most recent version of the app which updated on my device yesterday has broken the Wear OS device connection.”

“Broken Health Connect Sync - S24 Ultra Using a Samsung Galaxy S24 Ultra and Galaxy Watch 6. The Peloton app is failing t”

Users express frustration with price increases, billing issues, and confusion about subscription plans.

“price hikes galore... I just spent over 1k on their new bike and they've increased the monthly fee to $50! it's ridiculo”

“Complete Ripoff. The gym in my apartment building has 2 Pelatons. Got the app and was willing to pay the $29/mo”

“Peloton double billed me for six months — charging for both the All Access plan and the App+ plan already included in it”

The app's design, navigation, and functionality create frustration for users across multiple features.

“the latest update keeps the leaderboard/ class attendance window open at all times even if you are the only person in cl”

“The recent update to the Feed is a huge step back. Showing teams I'm not a part of, and hiding my friend's workouts unle”

“Latest update doesn't allow for stacked classes to be reordered. I have to rove classes and re-add them.....tedious.”

Users experience problems with tracking outdoor activities, distance measurement, and workout data accuracy.

“Peloton app no longer tracks mileage on outdoor activities like running, cycling, walking. etc. Not a permission issue w”

“the outdoor location route tracking didnt sync and i missed out on some data 😭 on two outdoor walks”

“The app doesn't log my outdoor activities when prompt to. The distance stays while the timer is moving”

Users report difficulties with account management, billing issues, and unsatisfactory customer support experiences.

“Can't login anymore because the email field does not accept dots anymore. When I press "." simply nothing happens”

“I accidentally logged in under the wrong Google account. The app wouldn't let me log out and tried to force me”

“Peloton customer service is useless and I was lied to. Either a glitch in their system or error on the app changed my em”