Strava: Run, Bike, Walk: What Users Actually Complain About
Overview
The app faces critical issues with login stability, subscription management, and data consumption, while also struggling with tracking accuracy and device compatibility. These problems significantly impact user experience and trust in the application.
Top complaints
1. Login and Account Access Issues
cluster 1/7Users experience persistent login failures and account access problems after updates.
“can't log in, it says server error”
“can't login after 19 October update”
“I subscribe this but new version push me log off and when I try to log on it turn Bink back to log in page again and aga”
2. Subscription and Billing Problems
cluster 2/7Users face paywalls, subscription management issues, and payment failures.
“Everything is behind a paywall, that is not how you do freemium”
“Everything you click on has a pop up telling you to subscribe”
“I canceled the same minute I started the free trail, but it only let me cancel after 30 days”
3. App Stability and Crashes
cluster 3/7The application frequently crashes, preventing users from accessing their data.
“the app start crashing and i cant log in”
“App keeps on crashing. It won't allow me to log in”
“my DATA gone. i paused at 10 km and the app showed me the login page idk why, and my paused data r gone”
4. GPS and Tracking Issues
cluster 4/7The app has problems with tracking accuracy and mapping functionality.
“I've gone on several rides where the app doesn't track”
“Poor tracking on walks. Ever since I updated to the latest version”
“not accurate. my kedarnath trek was shown 52KM”
5. Data Usage and Consumption
cluster 5/7The app consumes excessive mobile data, draining users' data plans quickly.
“Last update SUCKS my data volume 9.7GB foreground data within four days”
“Consuming more mobile data than usual. 2GB mobile data exhausted within 2 hours”
6. Compatibility and Technical Support
cluster 6/7Users experience device compatibility issues and lack of proper technical support.
“can't support on huawei device.. always error”
“The mapping function used to work well but is now completely useless”
“Stopped working on Huawei”
7. Missing Features and Functionality
cluster 7/7The app lacks expected features and has limitations that frustrate users.
“Won't automatically show that I've run with others at a race”
“no api, big restrictions for developers. Club features totally sucks”
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