Prime Video: What Users Actually Complain About
Overview
The app suffers from excessive ads despite paid subscriptions, frequent technical issues affecting streaming quality, and content limitations. Users also report poor UI/UX design and problems with subscription management.
Top complaints
1. Excessive Ads
cluster 1/6Users frustrated with too many ads despite paying for ad-free service.
“way too many ads, spoils the flow”
“Pay and still watch ads unless you pay more. Crazy.”
“paying for ad free but still getting ads”
2. App Performance Issues
cluster 2/6Technical problems including crashes, freezing, and poor performance across devices.
“black screen problem 🤬😡😡😡”
“app does not start on lg oled tv manytimes”
“Frequent crashes. Playback constantly stuttering and skipping.”
3. Subscription and Pricing Problems
cluster 3/6Issues with payment processing, subscription management, and perceived value.
“Always telling me I owe when I just paid”
“introduce ads unless you pay an additional $4.99 a month”
“a lot of shows are missing seasons or you have to pay extra”
4. Content Availability and Paywalls
cluster 4/6Limited content selection, missing seasons, and paywalls for additional content.
“no good content anymore”
“Not enough good videos. More on class c and d movies”
“I want a leaving soon category”
5. Streaming and Technical Difficulties
cluster 5/6Problems with playback, buffering, and basic streaming functionality.
“Frequent crashes. Playback constantly stuttering and skipping.”
“Cannot even pause or reconnect to a film or series, freezes or goes blank.”
“the volume is way to low please boost the volume on all of your content”
6. Poor User Experience and Support
cluster 6/6UI/UX problems, missing features, and inadequate customer support.
“the absolute worst UI and UX. laggy, buggy”
“Even Netflix has features like tap long press on screen to 2x speed”
“Deletes your reviews if you think a show isn't good and give constructive criticism.”
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This page is rendered from the App Pain API — the same clusters, evidence quotes, and severity scores are available as JSON (or via MCP for AI agents) for any app on both stores.
Read the API docs Get a free API key — 20 analyses to startBuilt from public app-store reviews · not affiliated with Apple or Google · clusters are LLM-generated from real user quotes.