Revolut: Spend, Save, Trade: What Users Actually Complain About
Overview
The primary pain points center around account access and management issues, with significant problems in app connectivity and reliability. Users also express frustration with customer support, payment failures, and verification processes, while security concerns remain a critical issue affecting trust in the service.
Top complaints
1. Account Access and Management Problems
cluster 1/7Users face significant difficulties creating, accessing, and managing their accounts due to technical issues and restrictions.
“Impossible to create an account or login afterwards due to an unknown issue.”
“Doesn't accept my IdNr, says "something went wrong and to"try again or update app", neither of which works.”
“They can restrict account due to bugs (2 times they restricted asking for my patronymic name)”
2. App Connectivity and Reliability Issues
cluster 2/7The application suffers from performance problems, crashes, and outages that disrupt user experience.
“Latest version takes 30sec from start to balance view!! Slower than ever.”
“persistent login issues, home screen opens then nothing, app crashes preventing any further action”
“Embarrassing multi hour outage due to no redundancy which is a basic necessity for a banking application”
3. Customer Support and Communication Failures
cluster 3/7Users report inadequate customer service, inexperienced support staff, and poor communication.
“unexperienced support, stupid, you shall have app to can get support, I could not log in to my account”
“early plan termination fee is just pickpocketing. Offered free premium plan to try, then continues automatically to char”
“As an Ultra member, I expect premium service, reliability, and proper support, but my experience has been extremely disa”
4. Payment and Transfer Failures
cluster 4/7Users experience difficulties with payments, transfers, and accessing their funds.
“Money impossible to get out again. Do not use as an investment tool.”
“What's stopping me from using Revolut as my main bank? Simple: I can't deposit cash”
5. Verification and Identity Issues
cluster 5/7Users encounter problems with identity verification processes that prevent them from using the service.
“Doesn't accept my IdNr, says "something went wrong and to"try again or update app", neither of which works.”
“Su aplicación ha rechazado en tres ocasiones mis intentos de subir la documentación requerida”
6. Security and Privacy Concerns
cluster 6/7Users have concerns about the security of their accounts and personal information.
“Revolut does not protect its customer's interests. Revolut only wants to take”
“doesn't work without screen lock, so i need to set one up every time when opening the app and then remove it”
7. Card and Service Delivery Problems
cluster 7/7Users report issues with card delivery and service quality expectations not being met.
“personalised card not received even though the premium version was paid. 15 days waiting so far”
“early plan termination fee is just pickpocketing. Offered free premium plan to try, then continues automatically to char”
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