YNAB: What Users Actually Complain About

Users experience persistent problems linking and maintaining connections to their bank accounts.

“I spent the better part of an hour trying to link the accounts on and off, getting an error message”

“Categorizing transactions is so tedious especially when you cannot link your bank account”

“I have accounts that never connect on their own. If you want to update them you have to manually reconnect”

The app's design and workflow are confusing and unnecessarily complicated for users.

“The app is confusing and difficult to use. If you have to have an hour long introduction video”

“The new workflow is slow. Each action has a pause, a menu takes a beat to slide in”

“You've taken a simple idea and made it SO much more difficult than necessary”

Users are frustrated with significant and unexplained price hikes.

“They doubled the costs as everyone in the reviews has mentioned. The increase was absurd”

Users report unhelpful and inadequate customer support experiences.

“Their support is about as useful as a paper towel for wiping up a flood”

Users report the lack of essential features like reporting capabilities.

“Reporting features, which are basically non-existent in the app. Users have been asking for”

Users question the app's privacy policy and data handling practices.

“YNAB has the privacy policy of a free app that creates revenue by transmitting user data”