Shazam: Find Music & Concerts: What Users Actually Complain About
Overview
The main pain points revolve around song recognition accuracy, sync failures, and intrusive Apple Music promotions. Users are particularly frustrated with the app's inability to correctly identify songs and properly save their history across devices.
Top complaints
1. Song Recognition Accuracy Issues
cluster 1/7The app fails to correctly identify songs, especially classical or obscure tracks, and sometimes shows misidentified versions.
“It failed to recognize a very common piece of freaking classical music”
“it gives the wrong song. Now that wouldn't be an issue in itself, but after you indicate that it is the wrong song”
“It doesn't identify lesser known songs/artists. Also, it has a very hard time identifying music if the room is noisy”
2. Sync and History Problems
cluster 2/7The app fails to properly sync songs across devices and doesn't save the song history reliably.
“When you turn on iCloud Sync for SHAZAM, it DOES NOT SYNC properly”
“the songs don't save at all I can't see the songs I Shazammed for that day”
“The "shortcut" in the control center does not sync the songs to Shazam”
3. Intrusive Apple Music Promotions
cluster 3/7The app constantly prompts users to join Apple Music with unwanted promotional messages.
“Shazam constantly re-plugs or asks me to join Apple Music for the 3 month free trial”
4. Performance and Interface Issues
cluster 4/7The app has become slower after acquisition and suffers from various interface and performance problems.
“after it was sold... purchased and changed & compromised by ? Apple ... greed, yes, greed”
“takes almost 10 seconds from tapping the app icon to start of song detection”
5. Lyrics Display Problems
cluster 5/7The lyrics feature has issues with accuracy and functionality.
“The live music lyrics could be better. Like I don't understand why it hears the lyrics and recognizes if it is an a wron”
6. Apple Music Integration Problems
cluster 6/7The integration with Apple Music lacks proper functionality and user feedback.
“There's not way to compare and no signifier like a checkmark to indicate the identified song was added”
7. Missing Features
cluster 7/7Key features have been removed or are no longer functioning properly in the app.
“Both of those key features are seemingly gone now. I have the option to listen to a play list they categorized”
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This page is rendered from the App Pain API — the same clusters, evidence quotes, and severity scores are available as JSON (or via MCP for AI agents) for any app on both stores.
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