YouTube Music: What Users Actually Complain About
Overview
The music app suffers from significant technical issues, playback problems, and restrictive subscription requirements that severely impact user experience. Additionally, users are frustrated with limited playlist management features, an overabundance of AI-generated content, and poor UI/UX design choices that make the app difficult to use.
Top complaints
1. App Crashes and Technical Issues
cluster 1/6Frequent app glitches, freezing, and performance problems that disrupt the user experience.
“The app is glitching now, I can't play any song without the song glitching throughout out”
“it freezes for no reason and won't load replies to comments”
“Will the widget ever get fixed??? It is still just a shortcut to open the app....I push play it opens the app”
2. Music Playback Problems
cluster 2/6Issues with playback continuity, offline functionality, and background play restrictions.
“App stops music playback after a few seconds if you go to another app, even with premium”
“It only shuffle certain numbers of songs but not the whole playlist, in the end when all songs have played”
“CANT DOWNLOAD THE MUSIC TO OFFLINE, EVEN THOUGH I GOT PREMIUM”
3. Subscription and Payment Issues
cluster 3/6Problems with subscription requirements, payment processing, and premium features.
“IM ALREADY PAYING FOR A SUBSCRIPTION I forgot that without the subscription, you can NOT leave the app”
“I can't even turn off my phone while listening to music”
“there's an ad literally after every song. not worth it. you listen to more ads than music”
4. Playlist and Library Management
cluster 4/6Limited functionality for organizing and managing playlists and music libraries.
“need more options to sort playlists like a- z and to put song on multiple Playlist at same time”
“The queue feature is unusable and confusing, the single most important feature I would be using”
“can we get cross fading back? it's still missing the crossfader”
5. AI Music Concerns
cluster 5/6Issues with AI-generated music being over-recommended and contaminating the platform.
“Increasingly large amount of AI generated music bring recommended”
“it keeps recommending an artist I keep pressing don't recommend”
“overrun with AI slop music with no option to turn it off”
6. User Interface and Experience Problems
cluster 6/6Poor design choices, confusing navigation, and forced app features that degrade user experience.
“Missing some key functionality and integration that Google play music had”
“More pre installed Google bloatware I don't want or need but can't uninstall”
“taking away stars because they removed the autoplay option from each list and now you have to go into your settings”
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This page is rendered from the App Pain API — the same clusters, evidence quotes, and severity scores are available as JSON (or via MCP for AI agents) for any app on both stores.
Read the API docs Get a free API key — 20 analyses to startBuilt from public app-store reviews · not affiliated with Apple or Google · clusters are LLM-generated from real user quotes.