Spotify: Music and Podcasts: What Users Actually Complain About

Users report an overwhelming number of ads interrupting their listening experience.

“There's an unbelievable amount of ads, first of all. I mean every 2-3 songs, there are around five ads”

“The ads are so excessive it's ridiculous, it feels as if after every songs you get 3-5 ads”

Free users are restricted in their ability to skip tracks, forcing them to listen to unwanted content.

“You only get 6 skips per hour after that you don't have any left so you're forced to listen to the exact same songs”

“6 skips per hour, which is sometimes not honored”

Problems with shuffle functionality including limitations and unwanted changes to basic controls.

“With premium trial everything is great but once it ended I was met with constant shuffle mode on all my playlists except”

“Smart shuffle has completely changed the binary operation of shuffle/unshuffle. What they need to do is decouple this fu”

“The shuffle is horrible. A music app that doesn't let you pick what songs to listen to”

Technical issues including app freezing, lagging, and other performance problems.

“The app is constantly laggy and buggy to an obnoxious degree. For example, if I have the app open and then I connect my”

“The app will freeze and not respond about 50% of the time when I try to queue up songs”

Issues with creating, managing, and controlling playlist content and functionality.

“It adds more songs that I don't want. Like its my playlist let me add the songs I want”

“The new update took away a lot of features that made this app nice to use”

Basic features require premium subscription, limiting free users' control over their listening experience.

“Just to play a specific song you want requires premium otherwise you have to wait for it in a shuffled mix”

“The mixes only give you repeat music and so does the DJ… I hate that — if I wanted to listen to all my favorites songs t”

“I struggle to get anything but the same music I already have in several playlists and music I'm not interested in at all”

Negative user experience resulting from interface changes and poor design decisions.

“The user interface keeps getting worse, since several updates ago they removed the three dots from the new episodes”

“The new interface is stripped of some of the most useful features that it has had for years”

“The transcript has unwillingly replaced the image cover thing and it is impossible to change back”

Users experiencing difficulties accessing their accounts due to login and password issues.

“It won't let me log in and also won't let me reset my password”