Craft: Notes, Documents, AI: What Users Actually Complain About

Users struggle with accessibility features, navigation issues, and inconsistent UI design across platforms.

“the app is not well thought out for users such as myself. All the controls are read aloud as text boxes, and the main do”

“The home screen feels like a confusing mash-up of a Feed and Search that never clicked for me”

“The block-based editing frequently leads to selecting (or even accidentally dragging) entire blocks of text when just tr”

Users report problems with subscription practices, pricing concerns, and verification issues.

“requiring users to sign in in the first place when other similar apps do not requiers this”

“Just bought a Pro subscription on April 1, 2023 only to have what I paid for now limited and/or no longer available with”

“I am unable to access the full range of features, including publishing, exporting, and PDF functionalities, as the appli”

Users experience problems with text formatting, glitches, and technical limitations.

“the application of those formatting options is often clunky, unpredictable, or frustrating, much of which is derived fro”

“after editing a page (or just opening it) I notice some of the text has weirdly shifted to the left of the page”

“There is no way to make the font display size bigger. Craft does not make use of the system accessibility feature to inc”

Users report the lack of essential features like tagging, plugin system, and basic editing tools.

“a robust plugin system would allow me to add functionality and customize how I take notes”

“the developers have refused to add new fonts, font spacing, or a reliable font sizing tool”

“I've been waiting to write this review, hoping for tags to be implemented, a feature that's been "under consideration" s”

Users experience performance issues on Mac and limitations with AI models.

“I am … shocked by how awful it is on Mac. The iPad experiece is still great, but Mac has b”

“Adding Claude 3.5 Haiku or Claude Opus 4 would be valuable upgrades”

“What was once a seamless experience now demands multiple clicks just to create a note, and the charm has given way to cl”

Users report broken search functionality and poor organization features.

“With no tag system, weak search, and no saved searches or smart folders, it can be a pain to find a document”

“Will you try to find something first off while in another document it will search the entire craft rather than the docum”

Users express dissatisfaction with customer support and broken feature promises.

“They promised these features by the end of the year. At this point I had moved all my notes in”

“Where it all fell down for me was contacting support, who couldn't give me a straight answer to a simple question”