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Google Keep - Notes and lists: What Users Actually Complain About

Google LLC · PRODUCTIVITY · Android · Google Play 4.7★ · 2,643,964 ratings

300 reviews analyzed 67 negative (≤3★) 6 pain clusters updated Oct 30, 2026

Overview

The app suffers from stability issues, data loss problems, and lacks essential features for organization and security. Users report broken reminder functionality and integration issues, along with UI limitations that affect usability.

Top complaints

1. App Stability and Crashes

cluster 1/6
24% of complaints●●●●○ sev 4/59 reviews

Users experience frequent app crashes, performance issues, and syncing problems.

“extremely slow!!!!!”
“Third class app every time crash”
“it's been buggy for a while, not syncing well between phone and laptop, specifically both versions of the app delete or ”

2. Data Loss and Reliability

cluster 2/6
3% of complaints●●●●● sev 5/51 reviews

Users report significant data loss and reliability concerns after recent updates.

“After merging this app with to do list, this app became a rubbish! Many of my old notes got disappeared!”

3. Limited Organization and Customization

cluster 3/6
27% of complaints●●●○○ sev 3/510 reviews

The app lacks essential features for organizing notes and lacks customization options.

“don't have feature to add/send note to home screen like microsoft's onenote.”
“Reminders: No customization. No subparagraphs. No alarms.”
“it doesn't have any option for import notes including text, media & audio files from other apps”

4. Security and Privacy Concerns

cluster 4/6
11% of complaints●●●●○ sev 4/54 reviews

Users are concerned about missing security features like password protection and forced updates.

“GOOGLE OVERRIDE USER SETTINGS PREFERENCES TO FORCE UPDATES THE APP”
“Main thing is missing password protection for notes should be present please add this feature”

5. Reminder and Integration Issues

cluster 5/6
22% of complaints●●●●○ sev 4/58 reviews

Reminder features are broken and integration with other services like Gemini is problematic.

“The reminder feature completely broke after the update. I first reported this on 13/02/2026, and yet, months later, the ”
“doesn't seem to be working when integrating with Gemini if you ask Gemini to write a note it says it is writing it but w”
“Sharing notes natively within Keep was broken or removed in the most recent update. Now you can only share the content, ”

6. Search and UI Limitations

cluster 6/6
13% of complaints●●●○○ sev 3/55 reviews

Users face issues with the user interface including visibility problems and drawing glitches.

“The drawing option was especially good, but from a certain update (which I don't remember), you added latency for no rea”
“Cannot see cursor on "Theme Travel" the colour of the typing cursor is the same as the theme, so both of them blend and ”
“Why the heck are all the icons and text so big in this all of a sudden and the tags have like 1cm of space between them ”

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